PAL

March 27, 2007

Trying to deal with Invacare

Filed under: Disability, Health, Life, Reviews, What were they thinking?!, Wheelchair — Kim & Sophie @ 8:16 pm

invacare

This logo really should say: “Invacare Yes, you can.  If we let you!”

Julian called Invacare today to order the new chair.  From what he told me the guy he spoke to had the attitude of “We allow you to get around your apt. and go out, so you have to bow down and worship us!” 

He said he “wouldn’t suggest” having a loop built onto the front of the frame of my chair so I can hook Sophie’s leash onto it instead of having to wind a leash around the frame.  Julian exlained that she is my guide dog and that I’ve had a leash wound around the frame of my chair for years now with no “incidents”.

The guy continued to say he “wouldn’t suggest” it because I could get pulled out of the chair!  (Um…. no!  What could pull me out is if I have to attach the leash to my body because they wont put a loop on the chair!)

Julian also asked if there was any way to get a rush put on the chair because mine is literally falling apart and it’s past the point of being dangerous.  He even said he’d pay extra, but the guy wouldn’t even consider thinking about it or asking someone higher up.  After all he was only one of the people who answered the phones.  He was totally rude and inconsiderate.  He even went as far as to get a bit nasty with Julian when Julian said he would get someone else to attach a loop to the chair if they didn’t.  He informed Julian that that would void the frame warrenty and that they are special because they work with titanium!  Well guess what!  They are not the “only” people who can do things with titanium!

When Julian mentioned going and getting a racing chair from Quickie instead the guy told him he shoudl go ahead and do that!  Don’t they even want our buisness?!  If I get a chair from them that I like I will continue getting chairs from them form now on.  Also if I get a racing chair form them and I like it I will continue getting racing chairs from them.  Once I get to the point where I’m up to the professional level I will need a new chair every year!  Do they not want that buisness?!  Also I would buy all of the parts needed for these chairs from them!

He also got an attitude when Julian said I was blind and Sophie was my guide dog and that I wanted to buy a racing chair!  So tomorrow, we will try again!  Wish us luck in finding someone “sensible” and who hasn’t got their head so far up their butt they don’t know night form day!

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3 Comments »

  1. Gah, I guess as the saying goes you get what you pay for and Invacare are just one of those giants who are more concerned with making money than actually providing a decent service.

    Comment by Ahiru — March 27, 2007 @ 8:21 pm

  2. Believe it or not, Invacare is easier to deal with than Quickie.

    Comment by Kim & Sophie — March 27, 2007 @ 10:36 pm

  3. Erm not quite Ahiru, in this case I was offering to pay MORE so I definitely was not getting what I paid for and they werent interested in making more money otherwise they would have taken up my offer!

    Comment by Julian — March 28, 2007 @ 6:26 am


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